ITIL version 3

ITIL version 3 training is now available.

If you would like to find out more about this class or any of our other classes, please contact me at New Horizons of Houston.


Tanvir Hossain, Sr. Solutions Consultant
thossain@nhhouston.com
(713) 552-1414, ext. 220

ITIL v3 Foundations
Instructor-led Classroom Learning
3.00 Day(s)
Overview
This course introduces students to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam.

Lesson 1: Day 1
Introduction
ITIL Concepts
Continuous Service Improvement
Service Operation

Lesson 2: Day 2
Review Day1
Service Transition
Service Design

Lesson 3: Day 3
Review Day 2
Service Strategy
Open itSM Solutions
Review Program
Self-Study, Exam Preparation

Who Should Attend
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Dates 2008

03/03 - 03/05
8:30A - 4:30P
MTW

05/28 - 05/30
8:30A - 4:30P
WThF